HARDWARE Environment prerequisites(硬體需求)

• CPU: Intel Xeon E-2224/LGA 1151 Socket (3.4GHz) 4 Cores。
• RAM: 8 GB DDR4 2666 ECC
• 1TB WD10EZEX/64M/7200/SATA 6Gb/Sec
• DVD-RW

系統架構

• 支援SIP協定的IVR，作為全網自動總機
• 支援虛擬機(Virtual Machine)環境
  Microsoft Hyper-V   
  VMware
• 支援多部多點(Multi-Site)
• 語音迴路：30 ~ 128
• 系統資料備份/還原/同步

主要功能說明

• 支援Supervised-Transfer & Blind-Transfer轉接模式。
• 緊急宣告語及排程設定(TUI Support)
• 特定日宣告語及排程設定
• 假日宣告語及排程設定
• 特定工作日(補上班日)功能及排程設定
• 工作日時間設定 (上班/下班/午休)
• 上下班、午休及假日各別總機號碼設定
• 支援多國語言  (中文、英文、其他語言)
• 部門查詢(同層進行或下一階層)
• 支援總(分)公司自有流程
• 轉接分機：忙線 / 無人接聽宣告語。
• 轉接分機支援來電號碼顯示功能。
• 轉接行動電話
• 進線流程客製化。
• 分機彈性編碼
• 來電篩選(黑名單/VIP)
• 線上錄音
• 行事曆語音規則(Time Conditions)

AUTO ATTENDANT(AA)/ IP IVR SOFTWARE

1. LINUX BASED PLATFORM/VM support；
    -- Multiple Language support(English/Chinese/Japanese)
    -- Voice Prompt Record/TTS Plug in
    -- Optional Speech Recognition and Synthesis
2. MultiIVR Group Support
    -- Voice Prompt Selected by Called ID
    -- At Least 30 IVR Groups Defined
    -- At Least 200 IP IVR Session calls
3. MULTILAYER IVR INSTRUCTION/CUSTOMERIZATION DESIGN；
    -- At Least 5 layers IVR scripts and loop-back functions in each layer.
4. TLS/SRTP SECURITY SUPPORT
5. On LINE RECORDING
6. CALENDAR INTEGRATION；
    -- At Least 20+ calendars for office, non-office hours and holidays announcement by brands (minimum 12 brands)
4. TLS/SRTP SECURITY SUPPORT
5. SUPPORT DIALPLAN LANGUAGE BUILD IVR APPLICATION
 

IP IVR Designing Flow

IP PBX

•    Number & Call Routing
–    Trunk Hunting by Preference or Sequential
–    Call Hunting by Preference, Simultaneous, Random
–    Call Hunting by Chained Hunting Group
–    Partition for Address Grading
–    Call Class for Call Access Control
–    Number Translation Rule for Inbound/Outbound Call
–    Centrex with Prefix Support
–    Multiple Shared Devices with One Number
–    Multiple Numbers on One Device
–    Individual Call Park within Park Number Pool
–    Group Call Park within a Group or Other Group
–    Call Pickup of Ringing Call of Same Group or Other Group
–    Call Pickup of Parked Call
–    Call Transfer - Blind, Consult
–    Call Forwarding - Unconditional, Busy, No Answer, Voice Mail
–    Call Waiting
–    Call Swaping
–    Call Hold
•    User & Device Management
•    LDAP (Light weight Directory Access Protocol) Support
•    Supports Hierarchical Organization
•    Auto Discovery of IP Phones & Video Phones
•    Monitoring Status of Phones
•    Miscellaneous*
•    Distinctive Ring by Calling User
•    Auto Config & Upgrade
•    Personal Directory
•    Downloadable Ring
•    Do not Disturb
•    Caller ID (support DTMF and FSK)
•    Support 20 Qty line of VoIP phone register and talk simultaneously
•    Support PTT signal time-out cut-off function, therange: 5~180 seconds.
•    Support RFC2833(SIP DTMF)、RFC3515(SIP Method：REFER)、RFC3428(SIP Method：MESSAGE)、RFC2976(SIP Method：INFO)
•    Conference
•    G.711 (4-party Conference, 2 session) : basic
•    G.711/G.726/G.729a ,etc Internal MCU Module : Option (Party, Session)
•    Ad-hoc Conference
•    Dial-Out Conference
•    Meet-me Conference
•    Multiple External MCU support( Video, Audio, etc) : AddPac AP-MC1000, etc
•    Conference Chair and Participants Management
•    Music & Announcement
•    Music on Hold
•    Replaceable Announcements
•    Dialing Music / Tone Service